Client Service Manager - Asia Desk (E)

SEBA Bank

Zug, Zug, Switzerland Remote

Full time

Operations

Sep 20

Founded in April 2018 and headquartered in Zug, SEBA Bank is a pioneer in the financial industry providing a seamless, secure and easy-to-use bridge between digital and traditional assets. As a smart bank SEBA Bank offers a fully universal suite of regulated banking services in the emerging digital economy. In August 2019, SEBA Bank received a Swiss banking and securities dealer licence – the first time a reputed, regulatory authority such as FINMA has granted a licence to a financial services provider with a core capability in digital assets. The broad, vertically integrated spectrum of services combined with the highest security standards, make SEBA Bank’s value proposition unique - this is why Banque de France selected SEBA Bank to test the integration of Central Bank Digital Currency (CBDC). CVVC Global Report and CB Insights names SEBA Bank as Top 50 Companies within the blockchain ecosystem.

We are bringing a new financial services paradigm to the blockchain and finance economy. In scope of our growth plans we are looking for a Client Service Manager to join our Client Management Team. In this role you will be working reporting to our Head Client Services, Eva Binder

In this function you will be responsible for the following: 

  • Prepare and conduct client onboardings (KYC, due diligence, client documentation service implementation)
  • Coordinate requests and orders of existing accounts – first point of contact for client requests
  • Coordinate with other business lines to ensure prime client experience and viability of relationship
  • Implement new and improve existing processes for onboarding and account management
  • Support Relationship Managers across segments (institutional, professional private, EAM and corporate clients)
  • Answer and coordinate phone, email and website requests from prospects and clients
  • Identify opportunities and help develop the pipeline
  • Coordinate and plan marketing materials, sales activities and events
  • Continuous self-education in finance as well as the field of blockchain technology and digital assets

For you to become part of SEBA’s journey, we require the following set of experience:

  • Bachelor degree level education, ideally in Banking & Finance
  • High positive energy and drive to refine and improve the way things are done, can-do and hands-on mindset 
  • Experience in account management or junior RM role with Asian clients
  • Reliable and precise work ethic coupled with strong analytical skills
  • Strong communication, relationship building and stakeholder engagement skills
  • Team- and cause-first attitude
  • Knowhow of Blockchain and digital asset markets
  • Great verbal & written communication skills in Mandarin and Englisch are required, any additional languages a plus

Join our skilled team of SEBAnkians and together redefine finance.

We owe our exponential growth to our innovative and collaborate team spirit and talented workforce. Every voice counts as we are always committed to learning from diverse perspectives and backgrounds because our people make the difference at SEBA Bank. Regardless of your age, gender, belief, and background, at SEBA EVERYONE (E) is welcome!

We very much look forward to receiving your full application and hearing about your motivation to become a SEBAnkian (CV, Motivation Letter, Reference Letters and Diplomas).

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SEBA Bank

Join us as we redefine finance.

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